Find the answer with our FAQs
Tracking Status Online
Online PTC Order tracking system is the fastest and easiest way to get up to date information on your parcels status and expected delivery date.
Once your PTC order has been dispatched, you will receive an email containing your AWB number to track your package. Enter that number in below form to find real time location of your shipment.
Enter tracking number
If you don’t know tracking number, Follow Method 2.
You can also check the status of your orders in PTC account section. In the My Account page, click on the ‘My Orders’ to view the status of all your PTC orders. To view the status of a Particular order, click on the ‘Order Number’ link.
Please see our Returns policy information with full returns instructions here.
We delivery anywhere in the world by Express home delivery. Please see our Delivery page for more information.
We will process your return on the same day we receive your items, once it has been processed you will receive an email confirmation (please check your junk folder!) Your refund will go back via the payment method you used when placing your order. Please allow 5-10 working days for your bank to process the refund.
If you unfortunately receive a faulty item, please send it back to us within 30 days with a description of the fault, and we will process a full refund including the original delivery charge. Faulty items will be checked on receipt and validated.
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!). If you still have not received your full order please contact us here
You can change any of your personal details such as name or address in the Manage Account section of the website, by clicking on Edit Details. When an order is placed, you cannot make changes to your name or address once your order has been dispatched.